The Future of Shopping.
By Mark Andrews
Cheung Kong Graduate School of Business Knowledge. Spring 2020
Imagine a top-flight supermarket, bathed in glowing white light and filled with the best food products the world can provide. The store doubles as a distribution center, so conveyor belts whiz overhead carrying a steady stream of blue shopping bags to motorbikes that deliver fresh produce to customers at home within 30 minutes of them having placed their orders online. This is not a flight of fancy but describes Freshippo in China. For many people, it represents the future of food retail.
At first glance, the Freshippo stores look like any other upscale supermarket, but tech integration is taken to another level with digital price tags, self-checkout, mechanized and robot transport of products from store to delivery drivers, and to instore food courts. Shoppers scan barcodes to get personalized recipe suggestions and information of everything is available through the store’s mobile app, with the ubiquitous Alipay used for mobile payment.
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