Learning from the Experts.
By Mark Andrews
The Bridge. Spring 2015
The École Hôtelière de Lausanne (EHL), a school focusing on elite hospitality education, was established in 1893 and continues to be a symbol of the Swiss hospitality industry. However, the roots of Switzerland’s reputation as a place for superlative hotel services go much deeper, and have extended to China. Jan Tibaldi, General Manager of the PuLi Hotel and Spa Shanghai, goes as far as calling Switzerland “the birthplace of hospitality”. He explains, “Hundreds of years ago, hospices were built to cater to travellers crossing the Alps en route to other countries, then, over time, grand hotels were established to cater for an exclusive clientele of royalty, aristocrats and wealthy business people. Lured by the Alps and tourism, these guests demanded the highest levels of service, and the leading Swiss hoteliers responded by systemising the processes for hotel operations.”
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