CKGSB Knowledge. To Serve or Not to Serve?

CKGSB Knowledge. To Serve or Not to Serve?

To Serve or Not to Serve? By Mark Andrews CKGSB Knowledge Magazine. December 2012 Companies need to step-up their service in China to satisfy the new sophisticated customer Lining up for a table at the Hai Di Lao Sichuan hotpot restaurant in Beijing is not such a bad...